My Sister's Attic

I regret having purchased a $395.00 chair at the Scottsdale location about two weeks ago. This chair has literally not been used once since it left their store-no one has even sat in it. Unfortunately, the chair has a somewhat hidden but serious safety defect under the seat, which makes it unsafe and useless. There are fatigue cracks that obviously formed over repetitive use. Manage Brie told me she couldn’t be sure the cracks were there when I bought it, and she refused to allow a return/refund.

Went to the Scottsdale Road Closet this morning to consign. I am a VIP consigner, have been for years. I brought in a dozen NEW pair of designer label shoes. Also 925 Sterling and genuine turquoise jewelry. The young man at intake declined all but 2 of my items (1 designer handbag and 1 pair cowboy boots, both new and unused). He said your brands are not selling right now and some of your items may be better suited for spring. Not sure why he thought that. All the shoes were closed toe and could be enjoyed year round in AZ. I went to the floor to look at the shoes in my size currently for sale. They were sad, dirty, and NOT gently used. I was disappointed that I said go ahead and donate them. My time is valuable and I drove a long way to get there. I likely won't ever consign at that location again. The store had a cold feel to it. Staff were sullen and not welcoming. I took a short walk over to the Attic. It had much the same vibe. I won't go back. Thank goodness for the Chandler Attic. Michael and his team are friendly and knowledgeable. Great vibe and service oriented staff. Five stars for Chandler!!!!!

Staff was extremely rude and unprofessional. Spoke and showed one employee photos of two expensive chandeliers we had to sell and they said they would absolutely like to sell them for us. We then spent the time to return home, get the lights, and return to the store. A female staff member at the desk simply said "we don't sell these and aren't interested" and called the next customer up. Wasn't even a conversation even though another staff member had told us they'd take them. Once again, rude and unprofessional as well as wasting our time. Don't buy or sell anything here.